bb44 ceo Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the bb44 ceo platform. When you register, log in, or use any service on bb44 ceo, you are considered to have voluntarily accepted the terms of this policy.

bb44 ceo takes the privacy of users' personal information very seriously. Any information you provide on our platform is used only for the purposes stated here — it is not used for anything beyond that. If you have detailed questions about this policy, you may find answers in our FAQ section.

This policy applies to all users residing in Bangladesh. bb44 ceo has built its technical and organisational measures in line with internationally recognised standards for personal data protection.

bb44 ceo collects information in two main ways — directly from users and through automated technology.

2.1 Information Provided Directly

The information you provide during registration and account management includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Any information you provide via support chat or email

2.2 Automatically Collected Information

The following information may be recorded automatically while you use the platform:

• IP address and device identifier
• Browser type and operating system version
• Login time, time spent on the platform, and pages visited
• Game play history and financial transaction logs
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

A limited amount of information may be collected from trusted third-party services when needed for identity verification or fraud prevention. In such cases, the amount and type of information collected is kept to a minimum.

bb44 ceo uses your information only for the following purposes:

• Account Management: Completing the registration process, verifying logins, and ensuring account security.
• Financial Transaction Processing: Completing deposits and withdrawals and maintaining transaction records.
• Customer Support: Resolving your issues and responding to requests via live chat and email.
• Preventive Measures: Verifying information to prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: Analysing platform performance to improve the user experience.
• Bonuses and Promotions: Sending you applicable offers — but only if you have consented to such communications.
• Responsible Gaming Monitoring: Identifying unusual playing patterns and taking necessary steps to protect you.

The legal terms related to data use are set out in detail in our Terms and Conditions.

bb44 ceo does not sell or rent your personal information to any third party for commercial purposes. However, limited data sharing may be necessary in certain situations:

4.1 Service Providers

Information may be shared with trusted service providers for payment processing (such as completing bKash, Nagad, Rocket, Upay, or bank transfers), technical support, and identity verification. These providers are required to process information only in accordance with bb44 ceo's instructions and may not use it for their own purposes.

4.2 Game Software Studios

Game studios integrated into the platform — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may use technical log data to operate their games. However, your personal identity information is not shared with them.

4.3 Legal Obligations

bb44 ceo is required to provide necessary information in response to lawful instructions from government authorities or courts in accordance with applicable law in Bangladesh.

4.4 Business Restructuring

In the event of a change in ownership, merger, or business restructuring of bb44 ceo, user data may be transferred to the new entity. Users will be notified in advance of any such change.

Cookies are small data files stored in your browser that make your next visit easier and more personalised. bb44 ceo uses the following types of cookies:

• Essential Cookies: For maintaining login status and ensuring transaction security — the platform cannot function properly without these.
• Functional Cookies: For remembering your language preference, display settings, and other personalised choices.
• Analytics Cookies: For understanding which parts of the platform are used most — this information is analysed in aggregate and anonymised form.

You can disable cookies from your browser settings. However, doing so may limit some platform functionality.

bb44 ceo retains your information only for as long as necessary. The retention criteria are as follows:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: kept for the period required by financial audit and legal requirements.
• Closed account data: retained after account closure for as long as necessary to meet applicable legal obligations.
• Customer support records: retained for a set period as needed to resolve issues.

Once the defined period has ended, data is securely deleted or anonymised so that you can no longer be identified.

bb44 ceo maintains multiple layers of security to keep your information protected:

7.1 Technical Protection

• All communication between your browser and our servers is secured through SSL/TLS encryption.
• Sensitive data — such as passwords — is stored in encrypted form.
• Servers are protected through firewalls and intrusion detection systems.
• An additional security layer is added to sensitive activities through OTP verification.

7.2 Organisational Protection

• Only authorised staff have access to personal data, and they are bound by confidentiality obligations.
• Regular security audits are conducted.
• A rapid response plan is kept in place for data breach situations.

However, no data transmission over the internet is entirely risk-free. bb44 ceo makes every effort, but absolute security cannot be guaranteed.

You have specific rights regarding your own information. You may:

• Request access to your data: Ask for a summary of what information bb44 ceo holds about you.
• Request correction of inaccurate data: If any information is incorrect or outdated, you may request that it be corrected.
• Request deletion of your data: You may request that data which is no longer needed beyond legal obligations be deleted.
• Object to processing: You may withdraw consent to marketing messages or certain types of data processing.
• Request data portability: Where technically feasible, you may request your data in a structured format.

To exercise these rights, contact our support team via 24/7 live chat or email. We provide assistance in both Bangla and English. Some rights may be subject to legal limitations — in such cases, we will inform you of the reason.

All services on bb44 ceo are for persons aged 21 or above only. Collecting information from minors or managing their accounts is strictly prohibited.

Age verification is carried out at the time of registration. If an account holder is confirmed to be under 21, that account will be closed immediately and all related data will be deleted.

For more information on responsible gaming, read our Responsible Gaming Guidelines, which explain how to set play limits and manage your account.

bb44 ceo reserves the right to amend this privacy policy as needed. When a significant change is made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email or through the platform.
• For important changes, consent may be requested again.

Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore recommended that you review this page from time to time.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Live Chat: Direct 24/7 live chat on the platform — available in both Bangla and English.
• Email: [email protected]

We take all complaints seriously and aim to respond in a timely manner. For complaints related to data privacy, our dedicated team will investigate the matter and keep you informed.